The Director IT and Facilities reports directly to the COO and is responsible for providing strategic leadership and guidance for planning, implementing and managing the AFP computing environment, including enterprise system operations, technical services and support and network/telecom in compliance with AFP policies, standards and procedures. The Director collaborates with the Senior Leadership Team and other key stakeholders to establish goals and define IT Operations strategy and objectives. Defines and communicates technology and facilities needs, milestones, service level agreements, and resource allocation to the leadership team, and staff. Additional responsibilities include the oversight and management of the building and facilities operations.
The Director ensures that the operational efficiency and integrity for all IT infrastructure services are met through established best practices to drive improved efficiency and scalability. The Director will focus on continuous cost reduction to free up operating expense that can be redeployed to strategic investments.
The Director provides formal supervision and coaching for the IT team and sets vision and direction to inspire and drive continuous improvement of IT policies, standards and procedures.
The Director is expected to demonstrate significant depth and breadth of leadership expertise to establish strategic direction and develop strategic relationships as well as significant expertise in IT Operations management and system operations.
Major Duties & Responsibilities:
- Lead efforts to define AFP’s short-term and long-term strategic technical direction in support of the Association’s objectives.
- Articulate the technical direction to staff and constituencies;
- Exercise staff oversight to ensure new operations plans, policies, procedures, and transition/migration plans are consistent with the overall organizational goals and objectives;
- Manage the deployment, monitoring, maintenance, development, upgrade, and support of all IT systems, including servers, PCs, operating systems, telephones, software applications, and peripherals;
- Provide expertise and support during systems upgrades, installations, conversions and file maintenance;
- Oversee systems development and enhancement and the integration of new systems with existing systems;
- Work with advocacy staff to develop strategies and plans to enhance client services, improve user effectiveness, and foster innovation;
- Communicate regularly with executive management and all users of information services and systems;
- Hold responsibility for IT staffing and facilities, including budgeting of hours and scheduling management;
- Oversee the management of the help desk activities, resolve escalated issues and provide help desk support;
- Create and maintain information technology project plans that communicate tasks, milestone dates, and status and resource allocation. Coordinate delivery of development and production releases that meet quality assurance standards. Assist technical team in design and development tasks. Assist in creating test plans and testing efforts;
- Act as a resource to all areas of the Association regarding technology issues and opportunities.
- Foster an environment that embraces change and one that strategically works on identifying and resolving Association issues;
- Benchmark, analyze, and make recommendations for the improvement of the IT infrastructure and IT systems to improve efficiencies and align with the Association’s strategic direction;
- Make recommendations for the improvement of the facilities procedures and preventative maintenance plans to improve efficiencies and align with the Association’s strategic direction;
- Management of the organization’s telephone system, fax machines, copiers with cost-effective solutions;
- Develop and implement all IT and facilities policies and procedures to mitigate risk, including those for security, disaster recovery and business continuity, standards, purchasing, and service provision;
- Responsible for the building and maintenance operations;
- Provide direction and communication of effective and efficient procedures to ensure IT and facilities-related information explained and known by staff knows;
- Oversee negotiation and administration of vendor, outsourcing, consultant contracts and service level agreements;
- Identify and implement changes to improve internal customer service;
- Proactively engage in relationship building with internal customers;
- Ensure smooth and effective operations for all areas in the IT and Facilities department;
- Analyze and report on trends in the IT and Facilities department;
- Manages/coordinates 3rd party vendor performance including day-to-day tracking of work order completion and validating invoices, while proactively reducing work order cycle time and continuous quality improvement practices;
- Ensures services are in place to safely respond to emergencies affecting facilities operations;
- Ensures all site management and operations practices carried out by Beacon, vendors and service contractors are in compliance with company standards and ensures a safe, clean and well-organized work environment;
- Organizes and manages all administrative functions related to the facilities management, such as time sheets, ordering supplies, weather updates, power outages, etc.;
- Reduce costs by improving vendor relationships.
Knowledge, Skills, and Abilities:
- Cultivates and maintains a positive working relationship with employees and all service providers;
- Strong interpersonal skills;
- Patient; works well under stress;
- Professional in demeanor, and written and oral communications;
- Strong ethic of customer service;
- Budget and cost analysis experience.
- Bachelor's degree in Computer Science, Business Administration or related field of study preferred;
- Seven years minimum experience in information technology;
- Three to five years experience in a management position (with staff supervision responsibilities) and project management experience required;
- Proficient in Microsoft Technologies such as .NET;
- Must know how to create interfaces with web-based systems that can communicate with non-Microsoft based applications.
- Experience with using a web content management system, social networks, an understanding of HTML, web graphic formats, Microsoft Active Directory, and Microsoft Exchange;
- Superior time management and project management skills;
- Demonstrated ability to meet deadlines and manage tasks in a fast-paced work environment.