Chapter Services & Membership Coordinator

Location: Arlington, VA

Department: Chapter Services & Membership

Type: Full Time

Min. Experience: Mid Level

Company Overview

Located in Arlington, Virginia, the Association of Fundraising Professionals (AFP) has inspired global change and supported efforts that generated over $1 trillion. AFP's nearly 30,000 individual and organizational members raise over $100 billion annually, equivalent to one-third of all charitable giving in North America and millions more around the world.

Job Summary

Coordinates communication between AFP IHQ and chapters, and helps facilitate communication between chapters and members.  Uses a variety of technology platforms to strengthen the connection between AFP IHQ and local chapters, enabling chapters to support the mission of the Association. 

Responsibilities and Duties

  • Chapter Website Program: Maintains the administrative aspects of the website program, including resolution of technical issues, and serves as the primary liaison between AFP IHQ and all vendors and service providers involved in the program. 
  • Online Communities: Moderates and updates online communities for various aspects of AFP membership including volunteer leaders, collegiate chapters and chapter administrators. Also maintains online tools for the chapter services department of AFP.  
  • Website Maintenance: Coordinates and updates chapter services information on the AFP IHQ website to ensure easy access by chapter leaders.  Updates chapter event and contact information on individual chapter pages.    
  • Ongoing Chapter Communication: Produces and coordinates content for monthly updates to professional and collegiate chapter leaders.  Works with other AFP departments as necessary to ensure chapter leaders & collegiate chapter members receives up to date information. 
  • Chapter Programs:  Maintains reporting and tracking systems for the Accord process, Chapter Ten Star Awards, Friends of Diversity Awards & Scholarship Programs. Communicates directly with chapter leaders regarding receipt of materials and additional materials for these programs.
  • Supports Chapter Services and Membership Department in International Conference & Leadership Academy planning and execution.  Supports the collegiate chapter program.
  • Surveys and Evaluations:  Supports the chapter services & membership departments by developing and implementing surveys and retrieving and analyzing data for both for AFP IHQ and chapters.
  • Member Services: Responds to general Chapter Services email and voicemail. Responds to and fulfills informational requests. Updates member and chapter leader records as needed. Responds to chapter questions regarding their monthly membership reports and statistics

Qualifications, Education, Experience and Skills

  • Must be innovative, creative and highly motivated, and able to work with minimal supervision.
  • Must possess excellent communication skills and the ability to interact well with individuals from all levels of the organization with varying skill levels and differing personalities. 
  • Must have the ability to organize, prioritize, and follow through with details.
  • Must have experience with a variety of technology platforms and tools, including, but not limited to, Microsoft Office, AMS databases, Adobe Acrobat, web content management systems, and registration and event software.  Web programming experience a plus.  
  • Must be willing to keep up on the latest technologies and learn new skills in a rapidly evolving environment
  • Must have a strong service orientation towards both internal and external clients.
  • Organized, detail oriented, customer service oriented, strong communication, writing and technical skills.
  • College degree required
  • Minimum of three (3) years of work experience with increased program or project responsibility required; experience with a not-for-profit organization strongly preferred. Personal volunteer experience a definite plus.

Equal Employment Opportunity Employer

AFP is committed to providing equal opportunities in all employment-related activities including, but not limited to: recruiting, hiring, advancement, compensation, training, benefits, transfers, and terms of employment. AFP promotes equal opportunities for all employees and applicants for employment. Further, AFP will fully comply with all equal employment federal, state and local laws and regulations.

 

 

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